Give the agent a job
Choose the enquiry tasks it should handle and define what a useful response looks like.
HRD Corp-claimable training · Malaysia
AI Agents, Workflows & Automation
Keep the process moving. Keep the relationship human.
Deploy AI agents to qualify leads 24/7 and build automatic workflows that run your sales process.
With Rashta Ali · AI sales trainer & co-founder of Yalla · Online, in-house or public
Your team can’t be everywhere. Your workflow can.
Enquiries don’t arrive neatly between meetings. They come through different channels, at different times, while your team is busy doing the work that needs a person.
An AI agent is only useful when it has a clear job, sensible boundaries and a reliable way to hand over. This programme focuses on designing that process — not adding another disconnected chatbot.
Same team. A different way of working.
What changes.
Before
- Enquiries waiting until someone is available
- Repetitive questions taking time away from selling
- Context lost when a lead moves between people or channels
Working towards
- An agent workflow designed for first response and qualification
- Clear rules for what AI can answer and when it must hand over
- A mapped path from first contact to a human conversation
Less theory. More useful work.
What we’ll build.
The focus is practical: turn the ideas into something your team can adapt and use. We’ll discuss the exact scope around your goals before you book.
- An AI qualification-agent workflow
- A set of agent instructions and handover rules
- A channel map covering WhatsApp, Instagram and web forms
- A testing and maintenance checklist for your team
Who it’s for
Built around people doing the work.
- Sales teams handling recurring enquiries and qualification
- Business owners exploring AI agents for their lead process
- Teams responsible for maintaining sales workflows in-house
From understanding to doing.
How we work through it.
Set the boundaries
Work on instructions, qualification questions and the situations that need a human.
Map the connections
Design how leads and context move between channels, your workflow and the sales team.
Test the handover
Walk through example enquiries, refine the process and plan how your team will maintain it.
Programme details
Let’s find the right fit.
Tell me about your team, your current tools and the challenges you want to tackle. We’ll confirm the scope, timing and setup before booking.
- Delivery
- Online, in-house or public sessions
- Trainer
- Rashta Ali — sales trainer & co-founder of Yalla
- Duration & fees
- Confirmed with your programme enquiry
- HRD Corp
- Enquire about HRD Corp claimability for this programme, your employer’s eligibility and the required documentation before booking. Approval is not guaranteed.
- Preparation
- Any tools, accounts and materials to bring are agreed before the session.
Your questions, answered.
Is this about building a chatbot?
It goes beyond a standalone chatbot. The focus is the workflow around the agent: qualification, context, handovers and the next action.
Will an agent be able to answer everything?
No. Good agent design includes limits, escalation rules and human review rather than pretending AI can handle every conversation.
Do we need specific accounts or subscriptions?
The setup depends on your channels and tools. Share what you currently use when you enquire so requirements and any software costs can be discussed before booking.
Your team. Your next move.
Let’s build a workflow that doesn’t leave people waiting.
Tell me about your team and what you’d like to change. Let’s talk about the right programme for you.